CAMPANY BACKGROUND
1. Why is the company called The North Face®?
In the Northern Hemisphere, the north face of a mountain is generally the coldest, iciest and most formidable route to climb. Our founders thought this name reflected our mission and dedication to the extreme.
2. What does The North Face® logo represent?
The North Face® logo was inspired by the Half Dome in Yosemite, revered as one of the greatest big walls in the world. Our logo was created as our interpretation of this great wall.
3. What does A5 in the name A5 Series mean?
The “A” in A5 is an abbreviation for the term Aid Climbing. Aid climbing is defined as the use of mechanical devices placed in rock to assist in upward movement. A5 is the most difficult climbing rating suggesting that extreme aid is necessary. On a climb with an A5 rating, nothing is trustworthy of catching a fall for an entire pitch, or the length of one rope. This most difficult rating is reserved only for pitches with no bolts or rivets (holes) for the entire pitch. Examples: pitches on the Jolly Roger and the Wyoming Sheep Ranch on El Capitan in Yosemite, CA; Jim Beyer routes in Arches National Park, and the Fisher Towers, UT.
SHIPMENT
1. Can I ship to international/APO/FPO addresses?
Orders can be shipped all over the world.
2. How is the shipping cost determined?
The shipping cost is based on an item’s size, weight, shipping method and delivery address. Mostly, it is 100% free shipping.
3. How long will my order take to arrive including processing and shipping?
We make the best effort to process orders within one business day. For an estimate of shipping times, please reference the times below:
Shipping Method: Standard Shipping Estimated Arrival: 5-8 business days
Via DHL, UPS, EMS.
4. How do I know when my order ships?
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).
5. How do I track my order?
When an order is shipped, we’ll update your account to show the tracking number(s) for an order, and send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can either click on the tracking numbers itself or enter the tracking number(s) into the chosen carrier’s website (FedEx or USPS) to follow the path of your order from our warehouse to your destination.
PAYMENT
1. What methods of payment does e-outdoorcollection.com accept?
We accept Visa, MasterCard. Debit cards with a Visa or MasterCard logo.
2. Can I use a debit card on ourdoorinshop.com?
Yes, debit cards with a Visa or MasterCard logo are accepted.
3.Is it safe to buy from your website?
A:Yes,we have a 128 bit Secured Socket Layer (SSL) technology to ensure the security of your online purchase. You just be 100% assured to purchse from us.
4. Why does my credit card or debit card show two charges?
Sometimes credit/debit card statements contain two transactions, but this is only a temporary scenario. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds on an account. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. The authorization is released at a maximum of 72 hours from the time of order.
5. How is sales tax calculated?
Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped.
YOUR ACCOUNT
1. How do I sign in to ourdoorinshop.com?
If you are a returning customer, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the ‘Sign In’ tab, and create an account by following the instructions provided.
2. How do I update my account information, including changes to my home/email address?
Sign in to e-outdoorcollection.com, and click the ‘My Account’ tab located at the top of the screen. Once you’re in the My Account section, you will be able to update your payment information.
3. How do I update my payment information in my account?
Sign in to e-outdoorcollection.com, and click the ‘My Account’ tab located at the top of your screen. Once you’re in the ‘My Account’ section, you will be able to update your payment information.
4. How do I change my password?
Sign in to e-outdoorcollection.com, and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any updates, or changes, to your account.
5. What do I do if my password doesn't work?
In the ‘My Account’ page, click on “I forgot my password”, located underneath the sign in. This will open a new window, where you’ll be asked for your email address. Enter your email, and we’ll send you a new temporary password. Follow the instructions on the email to log in with this temporary password, and how to create a new one.
WHY SHOP ON OUTDOORINSHOP.COM?
Why Shop TNF?
The North Face® is committed to bringing you premier, technical, authentic, innovative products that enable and inspire exploration. By shopping from us directly, you receive the best customer experience, expansive product knowledge, and the largest selection of The North Face® products in one place.
Perks with Purchase
Lifetime Warranty The North Face® products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. Period. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. Learn more.
One Year Return Window We hope you’re happy with your gear, but if you’re unsatisfied for any reason, you have up to 12 months from the purchase date to return your gear. No rush, take your time deciding if your product is right for you. Learn more.
Largest Selection of Gear and Apparel As the premier supplier of authentic and technically innovative products, outdoorinshop.com features more branded apparel, footwear, equipment, and accessories than any other retailer. Visit us first for the broadest wealth of product information and largest selection of products. If we don’t have it, it probably doesn’t exist.
A+ Better Business Bureau® (BBB) Rating An accredited business since 2009, The North Face® has an A+ rating on a scale from A+ to F. In case you’ve been out of school for a while, an A+ is pretty good. We work diligently to resolve any issues that arise, and work even harder preventing issues from ever impacting you.
In-Store Pick-up Buy online to avoid shipping charges and pick-up your order at your local The North Face® Retail Store within just a few business days. To be eligible, choose the In-store pick-up option at checkout, select the nearest The North Face® Retail Store, complete your order and wait to receive an email notification from us letting you know your item is available at the selected store.
Online Customer Reviews With over 10,000 customer reviews and counting, product reviews are a great source of information to consider while shopping outdoorinshop.com. Read what others are saying about a product to form a second, third, or fourth opinion before you buy. Reviews are found on each product page.
See It In Action Watch our athletes climb, ski, run, and more in our products - and hear in their own words what features they rely on in each product. Watch videos.
GreenShipping Carbon emissions associated with every order on outdoorinshop.com are measured and offset by The North Face® via GreenShipping.
Follow us on Twitter & Facebook See what we’re up to, and be the first to know of upcoming announcements, products, and promotions on our Facebook and Twitter page. Check out our exclusive Fan Shop on our Facebook page with limited-edition gear you can’t find anywhere else.
The North Face® Mobile Shop from the road with mobile sites designed to keep you connected, while you’re out exploring.